About our company
Web sites & Hosting
Computer Service - Terms and Conditions
As a consumer, it's important to realize that there are literally millions of computers out there in all different shapes, sizes, manufacturers, and combinations. There are an infinite number of situations that can affect a computer in terms of hardware, software, peripherals, or anything in between.
In most of our advertising campaigns, we show the rates and fees for our basic services. We do this because most computer situations fall into this category, so most customers will be charged according to what they see in our ads. Customers should be aware, however, that certain situations require (a) a lot more time, (b) external consulting and/or labour, (c) specialized tools or services, (d) all of the above, to repair or diagnose a problem correctly. In these cases, there will be extra charges above and beyond our normal "basic" rates. These charges will be explained in detail before we go ahead with repair - we will never charge something to your bill without your prior approval.
If a customer leaves their computer at our shop for more than 6 months after we contact them to pick it up, we consider it to be abandoned. After a reasonable attempt to contact the customer, it will be refurbished and donated to charity or a school program.