Customer Survey
 

 

 

 
Welcome!

At Waterloo Networks, we believe that understanding customers is one of the most important things a business can do. With your help, we're trying to make sure the products and services we offer are the best you'll find anywhere. Our customers mean the world to us, and that's why we'd like to buy you lunch in exchange for your time. Please fill out the survey with as much detail as possible!

Appreciatively,

Waterloo Networks, inc. Management Team

Please be as thorough as possible

What is the nature of your relationship with our company? Walk-in store customer
On-site business service
Consulting (web, media, etc)
When did you last do business with us?
How did you initially hear about us?
What would you say is the biggest challenge when finding a company like ours?
Which of the following things are most important to you, when choosing a company like ours?
Advertising Availability
Appearance of store Testimonials
Credentials Appearance of Staff
Experience Price
Other (please specify):
   
On a scale of 1-5, how would you rate our performance in the following categories?

Category

 1 2 3 4 5
Service Promptness
Courtesy of Staff
Responsiveness
Understanding your problem
Overall customer service
Was there any point you were dissatisfied with our service, or felt like we could have improved? Please explain:
Finally, we would really appreciate a testimonial from you. A summary describing your experience with us, your level of satisfaction, and your recommendations if you have any.


Permission to reprint your testimonial Yes   No
Enter any additional comments or questions here:
 
If you would like to leave any contact info (email, phone, etc) so that we may get in touch with you, please enter it here. It will be held in confidence by our management team only. This is strictly optional:
 

WE TRULY APPRECIATE YOUR TIME!